We want you to feel completely confident every time you order from Gummy Hive. If something isn't right, here's exactly how we'll put it right — no fine print, no runaround.

Refunds — 30 Days

If you've changed your mind, you can return any unopened, sealed Gummy Hive product within 30 days of delivery for a refund.

●      The product must be unopened, with its safety seal intact, in its original packaging.

●      A flat return fee of £3.50 will be deducted from your refund to cover return processing.

●      Refunds are issued to your original payment method once your return is received and checked.

Email info@gummyhive.co.uk with your order number to start a return — we'll send you everything you need, including where to send it.

Exchanges

Want a different flavour or product instead? We offer exchanges within 30 days of delivery, for items of equal value.

●      The item must be unopened and unused, with its seal intact.

●      Email info@gummyhive.co.uk with your order number and what you'd like to exchange it for.

●      Once we receive your original item, we'll send your exchange straight out.

Why We Can't Accept Opened Products

Gummy Hive products are food supplements sealed for health protection and hygiene reasons. Once a bottle's safety seal has been opened, broken or tampered with, we're unable to accept it back for a refund or exchange, in line with UK consumer protection law and good food-safety practice. This keeps every product that reaches a customer completely untouched and safe.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or isn't what you ordered, this isn't on you — email info@gummyhive.co.uk with your order number, a short description, and a photo if you can. We'll sort a free replacement or a full refund, including any return postage, at no cost to you.

Gift Orders & Store Credit

Received a Gummy Hive product as a gift? You can request store credit instead of a refund to your original payment method, within the same 30-day window and under the same unopened-seal condition.

Returns From Outside the UK

If you're returning an order from outside the UK, email info@gummyhive.co.uk first and we'll confirm the best way to send it back to us.

How To Start a Return or Exchange

Step	What To Do
1	Email info@gummyhive.co.uk with your order number and whether you'd like a refund or exchange.
2	We'll reply with confirmation and the return address to send your item to.
3	Post your unopened item back to us — we recommend using a tracked delivery service.
4	Once we receive and check it, we'll process your refund (minus the £3.50 fee) or send your exchange.

 

Your Statutory Rights

This policy is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Full legal detail is available in our Terms & Conditions.

●      Email: info@gummyhive.co.uk

●      WhatsApp: +44 7454 753844

●      Post: 71 Upper Shaftesbury Avenue, Southampton, United Kingdom, SO17 3RU 

●      Return window: 30 days from delivery (unopened, sealed products only)

●      Return fee: £3.50 flat fee, deducted from refund on change-of-mind returns

●      Exchanges: offered within the same 30-day window, for items of equal value

●      Faulty/incorrect items: always free — replacement or refund, return postage covered by Gummy Hive

Action needed: your Terms & Conditions document (Clause 9) currently shows the statutory 14-day cooling-off period plus a placeholder for an optional extended guarantee. Since you've now locked a 30-day / £3.50-fee / exchanges policy, let me know and I'll update that clause so both documents are consistent before you publish either one.